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> Terms & Conditions

Terms & Conditions

Detailed below are the terms and conditions of Marquis & Dawe. In using and placing an order on this website you have agreed to and accepted these terms and conditions.

Our Contact Details:-

Tele:- 01925 767611.

Email:- sales@marquisanddawe.co.uk 

Prices

Prices include VAT* at the current rate and exclude delivery charges. *VAT is excluded from some items in accordance with VAT Rules.

Images

Whilst we try to show clear pictures and true colour images, computer browsers may show colours differently. Please bear this in mind when ordering. Some items are handmade or hand finished and there may be a slight variation to that shown.

Stock

We endeavour to maintain our stock levels available online. Where we are unable to supply items within our advertised timescale, we will contact you within 48 hours. We will refund any payment within 3 days working days where we are unable to fulfil your requirements.

Orders

All orders are subject to availability. Our acceptance of your order takes place when we confirm your goods have been dispatched. This will be done via e-mail.

Payment

Payment is required at the point of order, in full. Payment can be made using the following credit or debit cards; (Mastercard, Visa, Switch, UK Maestro, UK Visa Delta). We also offer payment through PayPal.

Delivery

We aim to dispatch stocked items within 3 working days of receiving your order. We will email or text to confirm your order has been dispatched. Deliveries take 2-3 working days to mainland uk, areas of the Scottish Highlands and Islands can take a further 2 days.

All deliveries will be Monday-Saturday, except when they fall on public and Bank Holidays.

Parcels may require a signature on delivery. 

Where delivery teams have to walk excessive distances or there are health and safety risks that we have not been made aware of, goods will be returned to us and delivery charge will stand.

Where free delivery promotions are offered this applies to the UK only ( excluding channel Islands)

Returns / Cancellations

If you do want to return and item for whatever reason it must be returned to us within 14 days of you advising that you wish to return the item. Notice that you intend to return an item must be made in writing or via e mail within 14 days of you receiving the item.

If you want to cancel your order, this must be done in writing via e mail prior to despatch of your order. If your order has already been despatched you will be responsible for returning the item and all related postage costs.

When returning your item, you must ensure that the item is securely packaged to prevent any damage in transit. You are responsible for the item until it has been received and inspected by our customer service team.

We are unable to accept returned items that have been used, damaged, marked or scratched or contaminated with pet hair or other.

In all cases items must be returned in their original new condition with all original packaging and tags attached. If tags have been removed or the items packaging is damaged we will be unable to accept the return. 

The cost of returning unwanted items is your responsibility. We strongly advise you to send items via a tracked postal service as we are unable to provide a refund where the item is not received by us. 

Items that are returned and received by us after the 14 day return period will not be refunded. We aim to process refunds within 14 days of receipt of the returned item.  

Refunds

Once an item has been received and inspected by our customer services team, we aim to process refunds within 14 days. Refunds are made using the same method of payment as used at the time of purchase.

We will not refund items that are returned after 14 days of original receipt.

Faulty Goods

Any goods received that are faulty must be reported within 3 days of receipt. We will contact to discuss replacement of item, repair or replacement of component part.

We reserve the right to repair or provide component parts to any faulty goods received.

Customer Privacy

We will only use the information we collect from our customers lawfully.

We will only collect information we require to complete your order or to inform of any new products or special promotions which we feel you may be interested in. If you do not wish to be contacted please contact our office by email or telephone and we will remove you from our mailing list.

We will never pass your details on to a third party other than those needed to process and deliver your order.

We will never sell your details to any third party.